1. Introduction
NaviBatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile application.
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email address) when you contact us
- Route and address data you input into the app
- Photos you take for delivery proof
- Feedback and support communications
2.2 Automatically Collected Information
- Device information (device type, operating system, app version)
- Usage data (features used, app performance metrics)
- Location data (when you grant permission for route optimization)
- Crash reports and error logs
2.3 Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our services and user experience
- Provide customer support
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our route planning services
- Optimize routes and improve navigation accuracy
- Process your delivery proof photos
- Respond to your inquiries and provide customer support
- Improve our app and develop new features
- Send important updates about our services
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our app (Apple Maps, cloud storage)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information
- Secure cloud infrastructure
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Cookie Control: Manage cookie preferences through our cookie banner
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
Route data and photos are typically retained for the duration of your app usage and can be deleted by you at any time.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
12. Cookie Policy Details
12.1 Types of Cookies We Use
- Necessary Cookies: Essential for website functionality
- Analytics Cookies: Help us understand website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising (if enabled)
12.2 Managing Cookies
You can control cookies through:
- Our cookie consent banner when you first visit
- Your browser settings
- Third-party opt-out tools
This Privacy Policy is designed to comply with GDPR, CCPA, and other applicable privacy regulations. For specific legal advice, please consult with a qualified attorney.